At Qevnari™, we want every order to move from checkout to delivery with clear expectations. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to do if a shipment is delayed, damaged, or lost.

Our products may be fulfilled through our own or partner fulfillment facilities depending on inventory availability and the delivery destination. This allows us to serve customers across multiple regions while maintaining a consistent order process.

After your payment has been successfully confirmed, your order enters our processing stage.

Standard Processing Time: 2–4 business days

During this period, your order may go through order verification, product preparation, quality checks, packaging, and shipping label preparation.

During holidays, promotional periods, or other high-volume seasons, processing may require up to 5 business days. Business days do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

Qevnari™ currently applies a flat shipping fee of $5.99 per order. This standard shipping fee applies regardless of the order destination unless a different shipping arrangement is clearly shown at checkout.

Any additional taxes, duties, or import charges that may apply to international shipments are addressed separately below.

Estimated delivery time begins after the order has been dispatched:

• United States: 10–15 business days
• Canada: 11–16 business days
• United Kingdom: 11–16 business days
• Australia: 11–16 business days
• Other International Destinations: 15–20 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on destination, carrier operations, local delivery conditions, customs processing, public holidays, weather conditions, and unexpected logistics disruptions.

If your shipment appears significantly delayed, please contact our customer support team so we can review the available tracking information.

Qevnari™ serves customers through a network of fulfillment and logistics partners. Depending on product availability and destination, an order may be dispatched from our own facility or from a partner fulfillment location.

For this reason, the shipping origin shown in your tracking information may differ depending on the item and destination. We do not represent all orders as being shipped from a local warehouse unless that is the actual fulfillment location for the order.

After your order has been shipped, a shipping confirmation email will be sent to the email address provided at checkout, including tracking number, carrier information, and tracking links where available.

Please allow approximately 1–3 business days after dispatch for the carrier's tracking system to display the first update. A short delay between label creation and the first carrier scan does not necessarily mean the shipment has stopped moving.

If your tracking information remains unchanged for an extended period, contact service@qevnari.com with your order number.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

This means that applicable import charges may be collected from the recipient by customs authorities or the delivery provider. Qevnari™ does not control customs fees or local import requirements. Customers are encouraged to review local import requirements before placing an international order.

We begin preparing orders soon after they are placed. If you need to correct your shipping address, request an order change, or request a cancellation, please contact us within 12 hours of placing the order at service@qevnari.com.

We will make reasonable efforts to process your request. However, once an order has entered fulfillment, packing, or shipment processing, we may no longer be able to modify or cancel it.

Customers are responsible for providing complete and accurate shipping information during checkout (recipient name, street address, apartment/unit, city, state/province, postal code, country, phone number).

If you notice an error, contact us as soon as possible at service@qevnari.com. If the order has not yet entered fulfillment, we will make reasonable efforts to update the delivery information. Changes may not be possible after dispatch.

Occasional delays can occur due to carrier congestion, customs processing, severe weather, public holidays, transportation interruptions, or incorrect delivery information.

If your package has not arrived within a reasonable period after the estimated delivery window, please contact service@qevnari.com with your order number and tracking details.

If tracking information stops updating for an extended period or the package appears to have been lost in transit, please contact service@qevnari.com with your order number, name, address, and tracking number.

If the carrier confirms that the shipment has been lost in transit, we will provide an appropriate replacement, refund, or other reasonable resolution at no additional cost to the customer.

A tracking status showing "Delivered" does not automatically mean that every delivery concern is closed. If tracking shows your package was delivered but you cannot locate it, check around the delivery location, household members, neighbors, or building reception/mailroom.

If the package still cannot be found, contact service@qevnari.com with your order number and tracking information.

If your order arrives damaged, please contact us promptly at service@qevnari.com. We recommend reporting visible shipping damage within 72 hours of delivery whenever possible.

Please provide your order number, description of damage, product photos, and packaging photos. After review, we will provide an appropriate replacement, refund, or resolution without additional costs to you.

If you receive the wrong product, wrong variation, defective item, or an item materially different from its description, contact service@qevnari.com with your order number and photos/videos.

Once verified, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

In some cases, products from the same order may be fulfilled separately from different fulfillment facilities. As a result, products may arrive on different dates, separate tracking numbers may be provided, and one package may arrive before another.

Receiving part of your order does not mean remaining items are missing. Contact support if you have questions about a partially delivered order.

Delivery availability may vary by destination due to carrier restrictions, regulatory requirements, or logistics limitations. If we are unable to fulfill an order to your address, we will contact you and arrange an appropriate cancellation and refund.

For help with order status, shipping confirmation, tracking, delivery delays, lost shipments, damaged packages, incorrect products, or address questions, please contact Qevnari™ Customer Support: