We want every Qevnari™ customer to feel comfortable when purchasing from our store. If something is not right with your order, this policy explains when a return may be requested, how the process works, who is responsible for return shipping, and when an approved refund will be issued.

Please review the information below before sending any product back to us.

Eligible products may be returned within 30 calendar days from the date they are delivered. A return request must be submitted within this 30-day period. Requests received after the return window may not be eligible unless otherwise required by applicable consumer law.

To qualify for a standard return, the product should generally be:

• In the same condition in which it was received
• Unused and free from signs of wear or damage caused after delivery
• Returned with its original packaging where reasonably possible
• Returned with all included accessories, manuals, cables, components, or other items originally supplied
• Accompanied by valid proof of purchase or an order number

We may ask for photos or other information before approving a return so we can confirm the condition of the item and provide the correct return instructions.

Before returning any product, please contact our customer support team at service@qevnari.com. When submitting your request, please provide your order number, the product you would like to return, the reason for the return, photos or videos when relevant, and your preferred contact information.

After we review your request, we will let you know whether the return is approved and provide the appropriate next steps.

Our business registration address is not automatically our product return warehouse. Please do not send returns to our Shenzhen registration address unless our customer support team specifically instructs you to do so.

Once a return request has been approved, Qevnari™ will provide the appropriate return warehouse address and return instructions for your order to ensure safe delivery.

Preference-Based Returns: If you are returning an eligible product because you changed your mind, ordered the wrong item, no longer want the product, or prefer a different design, you are generally responsible for the cost of return shipping. Original shipping fees are generally non-refundable.

Damaged, Defective, or Incorrect Products: If your product arrives damaged, defective, incorrect, missing important components, or materially different from the product description, please contact us. Qevnari™ will provide an appropriate replacement, refund, or return solution at no additional cost to you without requiring you to bear return shipping costs resulting from our error.

Please inspect your order shortly after delivery. If you discover a problem, contact service@qevnari.com with your order number, description of the issue, clear photos of the product and packaging, and video evidence if helpful.

We recommend reporting visible delivery damage within 72 hours whenever possible for faster handling.

Certain products may be excluded from standard returns where permitted by applicable law, including:

• Customized or personalized products
• Products materially altered after delivery
• Items damaged through misuse, improper installation, accidents, or unauthorized modification
• Gift cards
• Items clearly identified as final sale before purchase

Because Qevnari™ products may include clocks, displays, lighting components, cables, or batteries, please handle the product carefully when evaluating it. Products damaged through improper power supply, unauthorized disassembly, water exposure outside specs, physical misuse, or unauthorized repair may not qualify as a standard return for product defect.

If you would like a different product or variation, please contact our support team first. In many cases, the simplest process is to request a return for the original item and place a separate order for the product you prefer. For damaged or incorrect items, we may offer a direct replacement.

If your order is delivered to a country where a statutory cooling-off right applies, EU consumers generally have a 14-day period to withdraw from the purchase without providing a reason, subject to applicable legal exceptions and proper product condition.

Once an approved return is delivered to the designated facility, the item will be reviewed for condition, included accessories, packaging, and match with the approved return request before issuing a refund decision.

Approved refunds are issued to the original payment method used for the purchase. We do not normally issue refunds to a different card or account.

After the returned item is received and inspected, approved refunds are generally issued within 5–10 business days. The time required for funds to appear depends on your bank, card issuer, or payment provider.

In cases involving damaged products, defective items, incorrect items, or low-value replacement situations where returning the product is not practical, Qevnari™ may choose to resolve the matter without requiring a physical return on a case-by-case basis.

If part of your order is missing, contact us before requesting a standard return with your order number, missing item details, and package photos so we can review fulfillment and arrange a solution.

If you receive the wrong product, contact service@qevnari.com. After verification, we will provide an appropriate solution without additional costs caused by the fulfillment error.

To cancel an order, contact us within 12 hours of placing it at service@qevnari.com. Once an order has entered fulfillment or shipping processing, cancellation may no longer be possible.

For preference-based returns, original shipping charges and return shipping costs may be non-refundable where permitted by law. This limitation does not apply to damaged, defective, or incorrect items.

Please package approved returns carefully using original packaging, protective inserts, and trackable shipping services. Qevnari™ is not responsible for avoidable damage caused by inadequate customer return packaging.

For any questions regarding returns, eligibility, exchanges, or refunds, please contact Qevnari™ Customer Support: