Questions can come up before, during, or after an order, and our customer support team is here to help. You can contact Qevnari™ if you need assistance with:

• Order information and updates
• Product questions and specifications
• Shipping or tracking inquiries
• Returns or refunds
• Damaged or incorrect items
• Product usage questions
• General customer service inquiries

We aim to provide clear and helpful responses during our regular customer support hours.

Email: service@qevnari.com

Email is the recommended way to contact us for order-related questions. If your request concerns an existing purchase, please include your order number and the email address used when placing the order.

For product issues, photos or other relevant details may also help our team understand the situation more quickly.

Customer Service Phone: +86 19872828759

Our phone support is available during regular customer service hours. If we are unable to answer immediately, you may also send your request by email so our support team can review the details and follow up.

For faster assistance with an existing order, please provide as much relevant information as possible, such as:

• Your order number
• The name or email used for the order
• The product involved
• A short description of your question or issue
• Photos or videos, when relevant

Providing these details helps us locate your order and understand your request without unnecessary delays.

If you are contacting us about delivery, please include your order number and any tracking information available to you. We can help review questions involving tracking updates, delivery delays, unarrived packages, shipping information, incorrect delivery details, and other delivery-related concerns.

Please contact us if tracking has not updated for an extended period or if you believe your shipment may have encountered a delivery problem.

If you would like to request a return or report a damaged, defective, or incorrect product, please contact service@qevnari.com.

Our support team handles customer requests during Monday – Friday, 9:00 AM – 6:00 PM. Messages received outside regular support hours will be reviewed during the next available business period.

Response times may vary depending on the nature of the request, but we aim to answer customer inquiries as efficiently as possible.

For questions relating to Qevnari™, our products, orders, customer service, or general business matters, please contact service@qevnari.com. We recommend using email when your inquiry includes documents, images, order information, or other details that may need to be reviewed.

Every message helps us understand how we can better support our customers. Whether you are choosing your first Qevnari™ clock, checking an existing order, or contacting us after your purchase, our team is here to provide assistance throughout the process.

Thank you for choosing Qevnari™. We look forward to hearing from you.